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Provide model code, serial or batch information, purchase document, delivery details and a description of the issue. Warranty applicability may differ by model, contract and destination. Refer to the schedule issued with your purchase.

Product and power-performance warranty provisions, exclusions, remedies, transferability and claim timelines belong to the signed commercial and released product documents. Environmental misuse, handling, installation errors or unauthorized modification may affect eligibility depending on those terms. Buyers should review the original warranty text.

For shipment damage or shortage, retain packaging and transport records, record quantities and photos, and notify the designated contract contact within the agreed acceptance period. The responsible party is determined by contractual delivery terms and risk transfer. A case record should capture findings and the agreed resolution.

A technical review may require product identification, operating history, photographs and installation information. Do not perform electrical work unless appropriately qualified. Consult the current installation documentation and your qualified installer or service provider.

Reference the original purchase order and retain correspondence about the issue. The support team may request additional information before a warranty decision. Remedies and timing follow the applicable contract and warranty; replacements are not automatic.

Email info@ea-global.us and identify the message as an existing-order support request. Include the order and model reference, but do not send banking credentials or restricted files. New procurement inquiries can begin at Request a Solar Module Quotation .